Turn happy patients into powerful referrals with automated review collection for online healthcare reputation growth.
One of the first things patients check is your reviews.
In today’s healthcare world, potential patients rely on online feedback to decide where to book. Pracxcel’s Healthcare Review Management system makes sure your clinic stands out for the right reasons, while staying fully compliant with AHPRA and the Privacy Act.
AUSTRALIA'S LEADING
HEALTHCARE MARKETING AGENCY
Rated 4.7 Stars
Why Reviews Matter for Healthcare Marketing
Patients trust real-world experiences. Your online reviews are often their first impression of your practice. However, collecting and managing feedback manually is time-consuming and inconsistent. That is exactly where Repuboost comes in:
- Automated, strategic feedback collection through SMS and email
- Seamless path for happy patients to leave public reviews on Google or Facebook
- Private resolution path for critical feedback, so you can address concerns discreetly
- AHPRA-compliant and Privacy Act-aligned at every step
How Repuboost Works to Protect and Enhance Your Reputation
01
Set Up and Launch Your Review Campaign
We connect your Google Business Profile, Facebook, and other platforms. Then, your patient contact list is uploaded to Repuboost, which sends tailored SMS and email invitations asking for feedback. You can choose to run this campaign manually or automate it for ongoing, effortless review collection.
02
Capture Ratings and Guide the Experience
Patients start by answering a simple thumbs up or thumbs down question. If they give a thumbs up, they are invited to leave public reviews on sites like Google or Facebook. If they give a thumbs down, they are taken to a private feedback form but still have the option to share their experience publicly if they want to.
03
Address Issues Privately, Celebrate Public Praise
Your team can respond to critical feedback privately, with the opportunity to apologise and improve. If a patient still wants to share public feedback, they have that option, maintaining transparency while protecting your clinic’s online reputation.
Why Healthcare Clinics Across Australia Choose Pracxcel
Purpose-Built for Healthcare
Fully aligned with AHPRA and the Privacy Act
Proprietary Technology
Repuboost delivers automation, control and clear, real-time insights
Minimal Admin Burden
Upload your contacts once and automate feedback requests
Reputation Protection
Grow positive reviews while handling criticism effectively
Why Healthcare Clinics Across Australia Choose Pracxcel
Purpose-Built for Healthcare
Fully aligned with AHPRA and the Privacy Act
Proprietary Technology
Repuboost delivers automation, control and clear, real-time insights
Minimal Admin Burden
Upload your contacts once and automate feedback requests
Reputation Protection
Grow positive reviews while handling criticism effectively
Trusted by 312 Clinics Across Every Specialty
From solo clinics to large multi-location groups, our Healthcare Review Management approach is flexible, scalable, and built to match your practice’s growth.
Adaptable. Scalable. Built for Your Practice Model.
We support:
- automated review collection for General Practitioners
- automated review collection for Physiotherapists
- automated review collection for Chiropractors
- automated review collection for Dentists
- automated review collection for Psychologists & Psychiatrists
- automated review collection for Podiatrists
- automated review collection for Cardiologists
- automated review collection for Dermatologists & Cosmetic Medicine
- automated review collection for Gynaecologists & Obstetricians
- automated review collection for Orthopaedic Surgeons
- automated review collection for Oncologists
- automated review collection for Endocrinologists
- automated review collection for Gastroenterologists
- automated review collection for Multi‑Disciplinary Clinics
Our Review Management Pillars: Built for Trust and Compliance
Our Healthcare Review Management system helps you build a consistent, ethical, and effective online reputation.
01
Repuboost Automation
- SMS and email invitations tailored to your brand
- Custom messaging and timing to fit your clinic’s workflow
- Mobile-friendly experience that is quick and easy for patients
02
Compliance-First Strategy
- Clear separation of public and private feedback
- No incentivised or misleading requests
- Monitoring to flag and address any non-compliant content
03
Google Review Growth
- Increase review volume and ratings on your Google Business Profile
- Support stronger local SEO with authentic patient feedback
- Showcase positive experiences in a transparent way
04
Sentiment Tracking & Reporting
- Real-time dashboards in Repuboost
- Alerts for low ratings so you can act quickly
- Trend analysis to identify opportunities for improving service
Healthcare Review Management Across Australia
We deliver review management services for healthcare practices across Australia’s major cities and regional markets. Each location receives automated review generation, AHPRA-compliant response management, and reputation monitoring across Google, Healthgrades, and Facebook to strengthen patient trust and improve star ratings. Our approach combines national reputation strategy with city-specific review campaigns—ensuring your practice builds consistent positive sentiment across multiple platforms while protecting against negative feedback in competitive local markets.
Tools and Platforms We Use to Manage Reputation Responsibly
We combine our proprietary technology with best-in-class systems to keep your reputation secure and consistent:
Case Studies: Building Trust Through Reviews
Case Study
Aurora Smiles
Aurora Smiles wanted to strengthen its online reputation with positive patient feedback. They had relatively few reviews across platforms. We used Repuboost to automate review requests, generating a surge in five-star testimonials.
60%
Reviews up
75%
Positive reviews up
5.0★
Average star rating
Case Study
Lily Healthcare
Lily Healthcare’s disability-support services needed more social proof to attract families. They had very few client testimonials online. Using Repuboost, we doubled their positive reviews in just two months.
100%
Reviews up
80%
Positive reviews up
4.8★
Average star rating
Case Study
Maddingley Dental
Maddingley Dental aimed to improve its overall Google rating from below four stars. They lacked a consistent review process. Through Repuboost reminders, we drove a significant increase in positive feedback.
75%
Reviews up
60%
Positive reviews up
4.8★
Average star rating
Case Study
Dentistry First
Dentistry First had scattered reviews that diluted its local credibility. Prospective patients saw inconsistent feedback. We centralised their review-collection with Repuboost, boosting both volume and star rating.
65%
Reviews up
50%
Positive reviews up
5.0★
Average star rating
What Our Clients Are Saying
Our average rating jumped, and five-star reviews poured in once we started using Repuboost. Fantastic work by Pracxcel.
Dr. Kanwaljit Singh
Maddingley Dental
Families trust online reviews. With Pracxcel’s Repuboost tool, we doubled our positive testimonials in two months.
Jenna Russo
Lily Healthcare
Pracxcel centralised our review collection with Repuboost, making it easy for happy patients to share their experience.
Dr. Jason Phan
Dentistry First
Review Management FAQs — What Clinics Often Ask
Yes. As long as you avoid incentives and follow AHPRA guidelines, review requests are allowed.
Repuboost sends automated SMS and email messages after your campaign launches, using templates you can customise.
Absolutely. Google reviews directly support your local SEO by adding fresh, relevant content and improving credibility.
Start Automating Your Reputation the Ethical Way
Trust is one of your clinic’s greatest assets. With Repuboost and our compliant Healthcare Review Management system, you can build a reliable, transparent online reputation that brings in more patients.
